Duty Manager - YHA Boggle Hole - Permanent - 25 up to 42.5 Hours per week - Live Out - GBP 8.25 per hour - 2x Positions available
A fantastic opportunity has arisen for self-motivated, driven and enthusiastic individuals to join our team as Duty Managers at YHA Boggle Hole. We are currently on the lookout for two people to join us as Duty Managers; one individual will focus on the Catering management including the kitchen, café and bar and the other to concentrate on reception, group administration and hostel standards.
Duty Managers will need to:
Manage the delivery of customer service, encouraging all employees to deliver a five star experience
Review and respond to customer feedback, seeking opportunities to improve the overall customer experience.
Help to drive sales opportunities and ensure efficient use of the booking system to maximise profitability
Support the manager in to report and comply with YHA's budget control expenditure and income
In order to be a great Duty Manager we are looking for people who:
Have previous experience in leading teams, developing and mentoring others
Show a good understanding of YHA, the hospitality industry and current tourist industry standards
Have proven ability to manage high-pressured environments
Put the customer at the heart of everything we do
At YHA, we believe you work hard for us, so we work hard for you. As an employee you will receive:
10 FREE Hostel stays for you and up to 3 friends across England and Wales every year
YHA Membership - Valid worldwide
Access to 'Live More for Less' which give you exclusive high street discounts, savings on your weekly shop and money off hundreds of products from holidays to car insurance.
A fantastic healthcare - money back for dental, optical and medical treatments
Please note: In order to become an employee at YHA you must be able to produce evidence of your Right to Work in the UK
YHA is committed to safeguarding and ensuring the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment.
There is no need to provide bank account details or payment to any person or organisation when applying for a job.
If you have any concerns about this job then please report it to our Customer Service team.