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Events Manager

Position: Events and Duty Manager

Status: Permanent Full Time Role

Salary: up to 27500

This role is based at one of the top Hospitality venues in Hertfordshire, our client is looking for someone who will be responsible for the effective management and control of operations in all banqueting & conference facilities and other supporting areas,

Responsible for: All Banqueting, Conference and Bar staff and set up staff

Works with: Operations Manager, Executive head chef, head housekeeper, maintenance, sales, conference, all operational departments

Main duties and responsibilities

To ensure that all conferences receive the exact requirements as for the function sheet

- To ensure that all conferences are set and run to the standards set down

- To ensure that all guest's needs are responded to in the fastest and most efficient manner, communicating all the actions taken to the conferences involved

- Lead and manage the event department so that it performs efficiently and effectively

- Ensure the hotels standards are adhered to

- To review, evaluate, plan and take action so that the department achieves its targets

- To give both internal and external customers quality service

- Interpret the function sheet accurately and ensure the customers' stated expectations are met

- Ensure banquet rooms not in use are in an appropriate state for show-rounds of potential customers, either by prior or chance appointments

- Analyse weekly staffing needs and prepare rota accordingly bringing in casual function staff in line with business needs

- Liaise with the M & E administration team to ensure that accurate information is available on customer's requirements

- Manage banquets and events such as private dining in our function rooms

- To liaise or ensure liaison with the bride and groom, hosts or main organisers a few days prior to the event to confirm all details and inform the appropriate departments

- Ensure correct table layout and equipment lay out to specific requirements enabling any shortcomings to be rectified in plenty of time

- Ensure hosts are met upon arrival and circulate during the functions to ensure availability in the event of a problem

- Ensure complaints or problems are actioned without delay and that effective follow-up action takes place to avoid recurrence

- Communicate with the head chef at all times all times for the smooth running of the events

- Participate in duty Management shifts as required by Operations rota

- Check and monitor that all beverages and food items are prepared and served according to company standards and within statuary regulations - maintaining customer satisfaction at all times

- Promote additional sales / selling up whenever possible

- Ensure that new staff members are interviewed and inducted using the correct procedures set by the hotel

- Complete required administrative functions and assist with annual budget preparation

- Ensure effective security of keys, cash, stock and property - company, guest and personal

- Maintain staffing levels within agreed budget targets - controlling wage costs, overtime, holiday schedules and work rotas

To be fully conversant with:

* the hotel and company fire procedures, Health & safety policy and security procedures

* Short and long term company promotions

* Hotel Rules

If you have the relevant experience within a hotel environment please send your CV to ****************************** or call Lorna on ************

This vacancy is being advertised by Hales Group Ltd (Stevenage). The services advertised by Hales Group Ltd (Stevenage) are those of an Employment Agency.

Vacancy Summary

27.5k per year
Welwyn, Welwyn Garden City
Job Type
Start Date
Ref No
Date Advertised
27 Feb 2017

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Recruiter info

Hales Group Ltd (Stevenage)
Lorna Ballard